How to Book a Service

 To book an appointment 24/7, please use my online booking system. Walk-in appointments are not accepted. To ensure you receive the services you want, when you want, not only are advance bookings suggested, but highly recommended. Clients may book up to 60 days in advanced. A minimum 50% booking fee is required to hold any appointment when booking online. The remaining balance can be paid at the time of appointment via credit/ debit card, Apple Pay, Google Pay, Venmo, Cash App, or PayPal (cash is welcome, but I do not carry change).

 

I do not accept any insurance policies. 

PLEASE BOOK APPOINTMENT UNDER THE NAME OF THE PERSON RECIEVING THE SERVICE. 

Please do not bring extra guests, children or non-service animals to your appointment.

Spa Finder Gift Cards

Revive accepts Spa Finder Gift Cards, to book using your Spa Finder card, may need to call me directly as they have difficulties with my online booking software. Spa Finder gift cards are not eligible for any discounts, deals or coupons, in conjunction with other gift certificates, and cannot be used towards products or gratuities. 

Gift Certificates/ Prepaid Services/ Packages

I have gift certificates for sale exclusively through my website. Gift certificates are nonrefundable; however, they can be redeemed by anyone or applied to a different service if desired, and they never expire. Pre-purchased/Prepaid services and packages are non-refundable or transferable and not available for partial refunds if part of the service cannot be received. Any store credits are added at the discretion of Revive Massage Therapy and can expire.

If you have any questions or special booking requests, please contact me at: jenreviveclermont@gmail.com

Appointment Confirmations

When you book an appointment, you are immediately sent a booking confirmation to the email address on file. If you are a new client, you will also be sent New Client Consent Forms in a separate email, please fill these out as soon as you can, so I can review them for possible contraindications, allergies and medical concerns. If you book in advanced, you will also receive a reminder email about your service 48 hours prior, as well as a text message 24 hours prior. Declining to receive reminder texts/emails does not exempt you from Revive's cancellation policy.

Cancellation/ Reschedule Policy

A 24-hour notice is required for all rescheduled/cancelled appointments to avoid a fee. Any appointment rescheduled/ cancelled with less than 24 hours' notice will be charged 50% of the booking fee. Cancellations or reschedules are no longer accepted after the start of the service time and are treated as no show appointments.

Reschedules/Cancellations can be made through your confirmation emails/texts until 24 hours before your appointment, any notices within 24 need to be made via voicemail, or text message to (352) 406-9610. After your appointment time has started, you have forfeited your right to reschedule/cancel, and the full-service fee is expected. You will not be able to book another service until your cancellation fees have been paid.

  A no-show is any appointment that has not made contact prior to the appointment start time to cancel or reschedule. After 15 mins past the appointment time, if no contact has been made, Revive Massage Therapy has the right to cancel the appointment. 

     Here at Revive, I understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment, however, I regret to inform you after 3 rescheduled/cancellations with less than 24 notice in a row, or 2 no-shows ever, I can no longer serve you as a client.

Arriving Late

Please arrive 15 minutes prior to the start time of your service. Your service time starts at the time you booked, so please arrive early to use the restroom, and have time for health history intake and time for undressing. Late arrivals will not extend your service and will mean that your time will be shortened and can affect the quality of your relaxation. 

Revive Massage Therapy LLC is an insured, licensed, and professional massage establishment. I am in NO WAY a sexual service. To avoid an awkward situation for yourself, recognize that I only offer therapeutic bodywork. Anyone acting in an inappropriate manner will immediately be asked to leave. 

Product Return Policy
My return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Certificates are nonrefundable. To complete your return, I require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Products may only be returned opened in special situations. Please contact me directly if you have questions about a return. at jenreviveclermont@gmail.com.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.