Q. When Should I Make my Appointment?
A. To ensure you receive the services you want, when you want, not only is advance booking suggested, it is highly recommended. Same day appointments might be available, but of course is never guaranteed. Clients may book up to one month in advance. The easiest, fastest way to book an appointment 24/7 is on our online booking system. Revive also accepts SpaFinder Gift Cards, cash, credit cards and even Venmo. I also have gift certificates for sale. Gift certificates are nonrefundable; however, they can be transferred to a different client or applied to a different service. If you have any questions or special booking requests, please call me at (352) 406-9610.
Q. What is your cancellation policy?
A. A 24 hour notification is required for all cancelled appointments to avoid a 100% cancellation fee. If you choose to reschedule an appointment within the 24 hour window, I'll reduce the fee to 50% from the full price of the service and the remaining amount will be applied as store credit for future use. A no-show appointment is any that is not rescheduled or cancelled prior to the appointment start time. No refunds will be issued in the case of a cancellation/rescheduled/ no-show appointment within the 24 hour window.
Here at Revive, I understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment, however, I regret to inform you after 3 reschedules/cancellations in a row, or 2 no-shows I can no longer serve you as a client.
Members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. Please inquire on how to sign up for a membership today!
Revive values your time and feels that it is fair to honor the same policies that I hold to my clients. Should I need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice I will honor 50% off your next identical service and do all I can to reschedule your appointment in a timely manner.
Q. What if I arrive late?
A. Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your relaxation. You will still be charged the full fee for the appointment. I recommend arriving 15 minutes early to your appointment so you have time to use the restroom, discuss any health concerns you may have, and include time for undressing so that you can start your service on time.
Q. What should I tell my therapist?
A. When you book your appointment, medical intake forms will be sent to the email. Please take the time to fill them out thoroughly, it will give me all the information I need to proceed safely with your services. You have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, recent history of cancer, injuries, high or low blood pressure, heart conditions, allergies, and medications, including topical.
All clients have not only the right, but also the responsibility to communicate openly with their therapist about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed. If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc. Please do not hesitate to ask. If there are certain things you wish your therapist NOT to do such as work on your feet, your face, scalp/hair, please communicate your desires. All of our services are designed to nurture, relax, restore and meet your specific needs. I welcome your input and feedback.
Q. I've never had a massage before, what should I expect?
A. When you arrive, feel free to relax in the lobby. Your therapist will come and get you for your appointment. Take time while you wait to turn your phone on silent, use the restroom, and start to unwind. Your therapist will take you to the treatment room and go over your medical intake form and get more in depth information to help design a safe, customized treatment for you. The therapist will leave the room so you can undress to your comfort level, remove any watches or jewelry and get comfortable on the massage table. You will have a heated table, sheets and a blanket to keep you cozy and comfortable during your massage or facial. Your massage therapist will only expose the parts of your body they’re working on—never your breasts or genitals. If you feel uncomfortable with your massage, you can pause or stop it at any time. If there is anything that needs to be changed to make you more comfortable at any time let your therapist know. Otherwise, just relax, concentrate on your breath and let go of any muscle tension you might be holding onto.
After your treatment, your therapist will leave the room so you can get dressed. Give you any after care instructions you may need and you are ready for the rest of your day. Muscle soreness after a massage can occur sometimes, the best way to prevent and help treat this is to make sure your are staying hydrated before and after your service.
Q. When Should I Avoid Massage Therapy?
A. Massage therapists offer non-invasive, non-narcotic treatments for many types of injuries and pain. However, massage isn’t for everyone. People with uncontrolled high blood pressure, deep-vein thrombosis, and certain skin conditions should check with a doctor before getting a massage. If you have a fever, feel dizzy, or have recently been in an accident, you may want to postpone your massage appointment. While I do offer pregnancy massage, it is not performed in the 1st trimester. If you have a recent history of cancer, please contact me personally before booking an appointment to be sure you are indicative for massage therapy. If there is ever a condition you are unsure of, please feel free to contact me at (352) 406-9610.
Q. Is It Okay to Talk During a Massage Session? What if I fall asleep?
A. You should always feel free to express any discomfort when undergoing a massage. However, avoid intense chatting with your massage therapist during your session; this can lead to increased muscular tension and limit the effectiveness of your massage experience. The amount of communication you should engage in during your massage depends on your goals for the session. If you want a relaxing massage, talk as little as necessary and let your mind and body enter a meditative state. You can even practice mindful breathing, which lowers muscular tension and increases the benefits of your massage. On the other hand, if you’ve asked your massage therapist to use increased pressure and deep-tissue techniques to help you recover from an injury, communication is key. Be sure to give your practitioner regular feedback on the amount of pressure you need and which specific areas feel painful or tight.
It’s quite common for people to fall asleep during relaxing massages. Massage therapists typically take this as a compliment and a sign that they’re providing maximum relaxation to their clients. Enjoy your massage experience and don’t expect yourself to stay awake and alert at all times. Many clients allow their bodies and minds to “reset” in deeply relaxing states.
Q. Is there any reason I shouldn't get a facial?
It is NOT recommended that you get a facial service if any of the following apply:
(Dermaplaning may require a longer waiting period)
Sunburned, windburned, extremely dry, chapped, irritated or broken skin
Open wounds or active cold sores/fever blisters on the treatment area
Allergies to ingredients in products ( if you have known allergies, contact me)
Within 2 Days:
Skin Care Facial
Laser Hair Removal/Electrolysis on the treatment area
Within 1 Week:
Botox®, Injectables/Dermal Fillers
Use of topical and/or oral prescription strength medications (such as Retin A®) on the treatment area - ok to schedule appointment, check with esthetician on customization options
Within 2 Weeks:
Chemical Peel or Exfoliation Treatment
Within 1 Month:
Within 6 Months:
Laser treatment/Cosmetic surgery
Within 12 months:
If any of the following apply to you, it is suggested that you schedule your appointment outside of the indicated timeframe. If you have questions or concerns, feel free to contact me at 352-406-9610.