Cancellation/ Reschedule Policy

A 24-hour notice is required for all rescheduled/cancelled appointments to avoid a fee. Any appointment rescheduled/ cancelled with less than 24 hours' notice will be charged 50% of the booking fee.

Reschedules/Cancellations can be made through your confirmation email until 24 hours before your appointment, any notices within 24 need to be made via call, voicemail, or text message. 

  A no-show is any appointment that has not made contact prior to the appointment start time to cancel or reschedule. After 15 mins past the appointment time, if no contact has been made, Revive Massage Therapy has the right to cancel the appointment. 

     Here at Revive, I understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment, however, I regret to inform you after 3 rescheduled/cancellations in a row, or 2 no-shows ever, I can no longer serve you as a client.

Arriving Late

I recommend arriving 15 minutes prior to the start time of your service. Your service time starts at your booking time, so please arrive early to use the restroom, and have time for medical intake and undressing. Late arrivals will not extend your service time and will mean that your time will be shortened and can affect the quality of your relaxation. 

How to Book a Service

 The easiest, fastest way to book an appointment 24/7 is on my online booking system. To ensure you receive the services you want, when you want, not only are advance bookings suggested, but highly recommended. Same day appointments might be available but are never guaranteed.  Clients may book up to 30 days in advanced.

 

Revive also accepts Spa Finder Gift Cards, to book using your Spa Finder card, you will need to call me directly as they are not compatible with my online booking software. Spa Finder gift cards are not eligible for any discounts, deals or coupons. 

I do not accept any insurance policies.  I have gift certificates for sale exclusively through my website. Gift certificates are nonrefundable; however, they can be transferred to a different client or applied to a different service if desired, and they never expire or lose their value.

 

If you have any questions or special booking requests, please contact me at: jenreviveclermont@gmail.com

Appointment Confirmations

When you book an appointment, you are immediately sent a confirmation to the email address on file. If you are a new client, you will also be sent New Client Intake Forms in a separate email, please fill these out as soon as you can, so I can review them for possible contraindications, allergies and medical concerns. If you book in advanced, you will also receive a reminder email about your service 2 days prior in case you need to reschedule it, as well as a text message 24 hours prior. 

How to Cancel/Reschedule an Appointment

You can reschedule or cancel an appointment outside of 24 hours, you can do so from your confirmation email. If you are attempting to cancel, or reschedule an appointment within 24 hours, you will need to contact me directly via a voicemail or text message to (352) 406-9610, or an email via my website, a cancellation fee will still apply however no-show appointments will mean that I cannot service you as a client in the future. 

 

Reasons to NOT Schedule a Facial Service

It is NOT recommended that you get a facial service if any of the following apply:

(Dermaplaning or peels may require a longer waiting period)

Now:

Sunburned, windburned, extremely dry, chapped, irritated or broken skin

Open wounds or active cold sores/fever blisters on the treatment area

Allergies to ingredients in products (if you have known allergies, contact me)

Within 2 Days:

Skin Care Facial

Facial Waxing

Laser Hair Removal/Electrolysis on the treatment area

Within 1 Week:

Dermaplaning

Microdermabrasion/Microderm Infusion/ Hydrofacials

Botox®, Injectables/Dermal Fillers

Use of topical and/or oral prescription strength medications (such as Retin A®) on the treatment area - ok to schedule appointment, check with esthetician on customization options

Within 2 Weeks:

Eyebrow Microblading

Chemical Peel or Exfoliation Treatment

Microneedling

 

Within 1 Month:

IPL/Photofacial

 

Within 6 Months:

Chemotherapy/ Radiation

Laser treatment/Cosmetic surgery

Within 12 months:

Accutane®

If any of the following apply to you, it is suggested that you schedule your appointment outside of the indicated timeframe. If you have questions or concerns, feel free to contact me at 352-406-9610.

I've never had a massage before.

What should I expect? 

     When you arrive, feel free to relax in the lobby. Your therapist will come and get you for your appointment. Take time while you wait to turn your phone on silent, use the restroom, and start to unwind. Your therapist will take you to the treatment room and go over your medical intake form and get more in-depth information to help design a safe, customized treatment for you. The therapist will leave the room so you can undress to your comfort level, remove any watches or jewelry and get comfortable on the massage table.

 

     You will have a heated table, sheets and a blanket to keep you cozy and comfortable during your massage or facial.  Your massage therapist will only expose the parts of your body they’re working on—never your breasts or genitals. If you feel uncomfortable with your massage, you can pause or stop it at any time. If there is anything that needs to be changed to make you more comfortable at any time let your therapist know. Otherwise, just relax, concentrate on your breath and let go of any muscle tension you might be holding onto. 

     After your treatment, your therapist will leave the room so you can get dressed. Give you any after care instructions you may need and you are ready for the rest of your day. Muscle soreness after a massage can occur sometimes, the best way to prevent and help treat this is to make sure your are staying hydrated before and after your service. 

 

You should always feel free to express any discomfort when undergoing a massage. However, avoid intense chatting with your massage therapist during your session; this can lead to increased muscular tension and limit the effectiveness of your massage experience. The amount of communication you should engage in during your massage depends on your goals for the session. If you want a relaxing massage, talk as little as necessary and let your mind and body enter a meditative state. You can even practice mindful breathing, which lowers muscular tension and increases the benefits of your massage. On the other hand, if you’ve asked your massage therapist to use increased pressure and deep-tissue techniques to help you recover from an injury, communication is key. Be sure to give your practitioner regular feedback on the amount of pressure you need and which specific areas feel painful or tight.

 

     It’s quite common for people to fall asleep during relaxing massages. Massage therapists typically take this as a compliment and a sign that they’re providing maximum relaxation to their clients. Enjoy your massage experience and don’t expect yourself to stay awake and alert at all times. Many clients allow their bodies and minds to “reset” in deeply relaxing states.

Return Policy
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Certificates are nonrefundable.

To complete your return, I require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at jenreviveclermont@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jenreviveclermont@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver, and they will find out about your return.

Shipping
To return your product, please email me at jenreviveclermont@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I Can't guarantee that I will receive your returned item.